Tag Archives: Outsourcing

Why social media is a notch higher than Google today

Gone are the days when Google leads and shapes the business world as social media takes over, at least for now. Digital technology has made people slaves of their mobile phones, tablets and all modern gadgets you can think of; and one of the main reasons is due to every social media platform available today.…

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How does digital transformation affect businesses?

Consumer behavior is constantly evolving especially today as technology also continues to change the world. Smartphone users have turned into non-traditional consumers. They have now become smarter buyers. So, it is essential for companies to build a front end that prepares them for unanticipated but reasonable demands; and this is how digital transformation gradually changes…

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How to add more hours to your day and increase your productivity

A regular workday may comprise of a long commute, unending tasks, and long meetings; and no matter how rich you are, you have the same 24 hours in a day as everyone else. But what if you can add a few more hours to your day? With virtual office assistant services, you can free up…

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7 Characteristics of a great telemarketer

Telemarketing has stood the test of time in being one of the most effective means of expanding your market. Usually, the people behind the phone are the forerunners of all these sales opportunities.  But what does it take to be a great telemarketer? Here are 7 characteristics. Effective communicator This is quite an obvious one,…

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5 Important tips for training your call center agents

Call centers are investing more resources in developing effective training programs in preparing agents to meet customer expectations. Primarily, your customers want to speak with skilled agents who can help them resolve problems quickly. Thus, it’s detrimental to drive this point home to your agents-in-waiting before they start real-time calls. So how should your training…

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Key points when searching for the best seat leasing deals

In recent years, there have been a great shift in the way business works. To illustrate, you don’t have to build your business from the ground up. You can start operations without the need of preparing a huge capital and paying for maintenance expenses. With seat leasing, everything is already set up and ready to…

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5 Ways to satisfy your call center customers

Product knowledge can be perfected through studying. However, soft skills require more practice and a sincere desire to satisfy your customers. Also, soft skills are the key in capturing the hearts of your customers and retaining them at the end of the day. Here are 5 ways to satisfy your customers and get their loyalty.…

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What customers expect from call centers

Did you know that according to McKinsey Quarterly, 70% of buying behavior is based on how customers feel they’re being treated? And Forrester data shows that live assistance gives the highest satisfaction rate? When it comes to the success of your brand, customer satisfaction is the most vital factor. But how would you satisfy your…

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The 3 important reasons why businesses should have customer service

A huge factor in any company’s success is determined by the foundation of their customer relationships. Maintaining a good client base requires constant communication. Also, discovering consumer behavior and learning so many things by networking with clients. You can use customer service to gain and retain their trust. Usually, businesses provide customer care to: •…

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6 considerations in choosing a call center

Outsourcing call center jobs save you valuable time and resources. You’ll also get access to specialized skills and experienced professionals who handle your customer service, sales, billing, and technical support at an affordable cost. Here are a few things you should consider when choosing a call center:     Value The best call centers don’t…

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