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Call center outsourcing 101

Many companies take a different approach when they outsource services. For example, some are invested while others take the backseat. It’s really a matter of preference. Hiring an external service provider demands trust. Do you know what you’re getting into? First, brush up on the words or phrases that you will encounter in the industry.…

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Benefits of outsource programming that you must know

Over the years, the internet has changed the philosophy of business and similarly the face of marketing. To have a competitive advantage, companies choose outsourcing. This allows companies to take advantage of expert skills from around the world. To illustrate, if a portion of an entire project slows the progress, then it’s time to consider…

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5 Important tips for training your call center agents

Call centers are investing more resources in developing effective training programs in preparing agents to meet customer expectations. Primarily, your customers want to speak with skilled agents who can help them resolve problems quickly. Thus, it’s detrimental to drive this point home to your agents-in-waiting before they start real-time calls. So how should your training…

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Key points when searching for the best seat leasing deals

In recent years, there have been a great shift in the way business works. To illustrate, you don’t have to build your business from the ground up. You can start operations without the need of preparing a huge capital and paying for maintenance expenses. With seat leasing, everything is already set up and ready to…

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Benefits of virtual call center for both agents and companies

What is a virtual call center? It is a cloud-based call center. Rather than working at a specific office, the company’s agents work from different locations. Some work in groups while others work individually at home. A virtual call center eliminates companies from producing many time-consuming calls each day. On the other hand, paying for…

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5 Ways to satisfy your call center customers

Product knowledge can be perfected through studying. However, soft skills require more practice and a sincere desire to satisfy your customers. Also, soft skills are the key in capturing the hearts of your customers and retaining them at the end of the day. Here are 5 ways to satisfy your customers and get their loyalty.…

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What customers expect from call centers

Did you know that according to McKinsey Quarterly, 70% of buying behavior is based on how customers feel they’re being treated? And Forrester data shows that live assistance gives the highest satisfaction rate? When it comes to the success of your brand, customer satisfaction is the most vital factor. But how would you satisfy your…

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The 3 important reasons why businesses should have customer service

A huge factor in any company’s success is determined by the foundation of their customer relationships. Maintaining a good client base requires constant communication. Also, discovering consumer behavior and learning so many things by networking with clients. You can use customer service to gain and retain their trust. Usually, businesses provide customer care to: •…

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6 considerations in choosing a call center

Outsourcing call center jobs save you valuable time and resources. You’ll also get access to specialized skills and experienced professionals who handle your customer service, sales, billing, and technical support at an affordable cost. Here are a few things you should consider when choosing a call center:     Value The best call centers don’t…

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How seat leasing works for outsourced businesses

Outsourcing bred seat leasing when recession times in some parts of the world pushed businesses to lower infrastructure costs. Basically, seat leasing provides businesses a workstation for rent, usually from established outsourcing centers. Instead of spending money for constructing a building, businesses can rent a seat for a period of time, depending on the agreement.…

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